FAQS
Meals Based
Can I choose or customize my meals?
Yes. Each week Our Menu features a variety of options to choose from along with our certain base meals that are served every week. To make new selections, remember to log into your Account by 11:59pm on Thursday or you’ll receive the same or similar meals as your previous week.
How many servings is one meal?
I didn’t receive the meals I wanted!
Can I return my meals if I don’t like them?
How long do my meals stay fresh?
Meals expire 7 days after delivery. We recommend enjoying your meals within the first few days of delivery, but you can always store them in the freezer if you’d like to store them for a later date. If you do freeze meals, when you’re ready to eat, transfer the meals to a refrigerator to thaw and follow the heating instruction provided.
Can I freeze the meals?
Yes, however, our meals are designed to be eaten fresh, but you can freeze them if you can’t eat them after 7 days from the delivery date. When you are ready to enjoy, simply thaw fully and follow the heating instructions provided.
How do I heat my meals?
Heat your meals by simply removing the sleeve and plastic lid before placing in the microwave. We have suggested microwave timing instructions located on your meal pack.
Ingredients Based
What about allergens?
Some of our meals may contain any of the 8 major food allergens: eggs, milk, fish, peanuts, shellfish, soy, tree nuts, and wheat. Click on any meal or check the meal wrap to view a full ingredient list and allergen statements.
We take all precautions to limit cross-contamination, but our meals are manufactured in a facility that uses egg, tree nuts, milk, fish, shellfish, soy, and wheat.
Are your ingredients organic?
Where do you source your ingredients?
Do you offer meals for specific dietary needs?
Preparation & packaging Based
What is your delivery area?
Currently, we deliver meals from Salem to Eugene and all the communities in between. When you enter your zip code on our website it will notify you whether or not you are within our delivery zones. If you are not at within our delivery zones, we recommend using one of our drop-off locations or in-store pick up.
Do the meals require preparation?
Are the containers microwave safe and machine washable?
Absolutely! Containers are certified to be microwave safe and we also recommend machine washing them to use for any leftovers or food items you’d like to store in the fridge.
Subscription & Sign-Up Based
How do I sign up?
Do I have to subscribe to weekly meals or can I just make individual orders?
What is the minimum number of meals I must order?
Is there a minimum subscription period for All In Meals?
I just signed up as a user, what happens now?
Just log into the site, select your new meal plan and continue to check out. Please double-check that all your information is still accurate. If you’re having any difficulty, contact support@allinmeals.com.
Does my credit card get charged if I skip a week?
Your credit card will NOT be charged if you skip, pause or cancel before your renewal date. To view your subscription renewal day, just login and view “My Subscription.” To skip a week, please log into your account to change your subscription settings. Choose to “skip a week.”
Will my subscription renew automatically?
Yes, your weekly meals continue to send if you don’t skip, pause, or cancel. Changes to your order must be made before your renewal day for the following week’s delivery. If you forget, contact support@allinmeals.com. We try to be as flexible as possible with late cancellations and order changes, but by Sunday and Wednesday, bags are packed and on the truck, so you’ll be responsible for paying for any charges relating to an order processed after this time.
Can I buy AIM as a gift?
I can't login to my account
Please contact support@allinmeals.com and we will do our best to help you access your Account.
How can I cancel my subscription?
To cancel your account simply sign into your account and on the left-hand side, click Billing, then Manage Subscription, then Cancel Subscription. You will receive an email that your account has been canceled. Canceling an account does not cancel an order that is in process.
Can I reactivate my account?
Absolutely! Just log into the site, select your new meal plan and continue to check out. Please double-check that all your information is still accurate. If you’re having any difficulty, contact support@allinmeals.com
Delivery & Pickup Based
Why did I only get half of my meals?
We believe in optimal freshness and quality and therefore have designed a process for those who create Weekly Meal Plans to deliver half of your meal order on Tuesday and the other half made fresh and delivered on Friday, that way you never have to eat a meal that’s more than a few days old. If you would like to receive all of your meals on your order on a single day one week and you are on subscription, just pause that week’s subscription and create an A La Carte order for a one-time order.
What do I get in my delivery?
All In Meals generally feature three parts; protein, a vegetable, and carb plus a sauce. Meals are delivered in individual fresh containers to lock in nutrition and freshness.
*Orders are delivered between 3-7pm. If you will not be home until after those hours we strongly recommend putting out a cooler for your order to be placed in. If you do not have a cooler, you can purchase a thermal bag for a one-time fee of $10.00 by contacting us at support@allinmeals.com.
Can I pick my delivery day?
Yes, you can choose to have your order picked up at any of our available pick-up locations. Be sure to take note of when orders will be available for pick-up for each location. Pick-ups will be available by 4pm Tuesdays and Fridays and then available thereafter during the specific location’s operational hours.
How do you keep my meals fresh?
Our meals are prepared in an ODA Food Processing certified and inspected facility and brought down to a safe 41 degrees Fahrenheit before delivery. Meals are delivered the same day they are prepared for optimal freshness.
*Orders are delivered between 3-7pm. If you will not be home until after those hours we strongly recommend putting out a cooler for your order to be placed in. If you do not have a cooler, you can purchase a thermal bag for a one-time fee of $10.00 by contacting us at support@allinmeals.com. Even better, when you subscribe we prepare and deliver half of your order on Tuesday and the other half on Friday rather than all at once to ensure each meal is optimally fresh. If you receive a meal from All In Meals that is not to your satisfaction, please send us a photo and your order number to support@allinmeals.com.
When will my meals arrive?
Orders will arrive on Tuesdays and Fridays between 3pm and 7pm. If you will not be home until after those hours we strongly recommend putting out a cooler for your order to be placed in. If you do not have a cooler, you can purchase a thermal bag for a one-time fee of $10.00 by contacting us at support@allinmeals.com. Please be sure to have opted in for texts as you will receive a text notification whenever your order is in route and notified when your package has been dropped off as well. If you do not know how to opt-in for text notifications, email us at support@allinmeals.com indicating you wish to do so.
Receiving your package
All orders are delivered in a paper bag and need to be placed in the refrigerator as soon as possible so we highly recommend you have someone home to receive the meals during the hours of 3pm to 7pm and place them into a fridge as soon as possible.
*If you will not be home until after those hours we strongly recommend putting out a cooler for your order to be placed in. If you do not have a cooler, you can purchase a thermal bag for a one time fee of $10.00 by contacting us at support@allinmeals.com.
Please be sure to have opted in for texts as you will receive a text notification whenever your order is en route and notified when your package has been dropped off as well. If you do not know how to opt-in for text notifications, email us at support@allinmeals.com indicating you wish to do so.
What should I do if my delivery is late?
Most of the time, your package will arrive as planned but sometimes a delivery van doesn`t make it on time, If your package is late, please check your email for any communication from us regarding an issue. If we haven’t already emailed you, contact us at support@allinmeals.com or (971) 720-0266.
Where do you deliver to?
To check if you’re within our delivery range enter your zip code here. We`re always trying to increase our delivery radius so if you have any zip code requests please email us at support@allinmeals.com.
When do I pick up my meals if I select in-store pickup or a pickup location?
For in-store pick-up and pick-up locations, orders are available no later than 4PM on Tuesdays and Fridays. Once pick-up orders are available, you can pick them up anytime thereafter during the specific location’s normal business hours.