FAQS

Meals, Ingredients, and Preparation Questions

Subscription, Sign-Up, Delivery, and Pickup Questions

Contact and About Us

Meals Based

Can I choose or customize my meals?

Yes. Each week Our Menu features a variety of options to choose from along with our certain base meals that are served every week. To make new selections, remember to log into your Account by 11:59pm on Thursday or you’ll receive the same or similar meals as your previous week.

How many servings is one meal?

Our meals are single servings designed to serve one person. Click on any meal for a full nutritional breakdown including the ingredients and a description. Snacks supply 4 servings per container.

I didn’t receive the meals I wanted!

If you received something different from your order confirmation email, please contact our Customer Experience Team at support@allinmeals.com and we’ll help sort it out.

Can I return my meals if I don’t like them?

Our food is exceptionally fresh so we can’t accept returns or issue refunds for personal taste preferences. We want your experience to be as efficient, simple, and delicious as possible so if something is just not right with your order, please contact us at support@allinmeals.com and we’ll help you out.

How long do my meals stay fresh?

Meals expire 7 days after delivery. We recommend enjoying your meals within the first few days of delivery, but you can always store them in the freezer if you’d like to store them for a later date. If you do freeze meals, when you’re ready to eat, transfer the meals to a refrigerator to thaw and follow the heating instruction provided.

Can I freeze the meals?

Yes, however, our meals are designed to be eaten fresh, but you can freeze them if you can’t eat them after 7 days from the delivery date. When you are ready to enjoy, simply thaw fully and follow the heating instructions provided.

How do I heat my meals?

Heat your meals by simply removing the sleeve and plastic lid before placing in the microwave. We have suggested microwave timing instructions located on your meal pack.

Ingredients Based

What about allergens?

Some of our meals may contain any of the 8 major food allergens: eggs, milk, fish, peanuts, shellfish, soy, tree nuts, and wheat. Click on any meal or check the meal wrap to view a full ingredient list and allergen statements.

 We take all precautions to limit cross-contamination, but our meals are manufactured in a facility that uses egg, tree nuts, milk, fish, shellfish, soy, and wheat.

Are your ingredients organic?

Many are organic, as well as local and sustainable.

Where do you source your ingredients?

We source from our wholesaler, Sysco Foods, who collaborates with many of the independent farmers and food companies in the area, many of which are local to our kitchen in the Willamette Valley and Portland Metro areas.

Do you offer meals for specific dietary needs?

Please look closely at each meal to determine if it fits your dietary needs. Our meals are made with high-quality real ingredients, but we are still in the process of offering specific diet plans if a customer would desire. If you have health concerns, please consult a health professional to see if our meals would be a good fit. Details for all meals can be found on Our Menu.

Preparation & packaging Based

Where do you serve meals to?

Currently, we serve meals to the Salem/Keizer community but are steadily increasing our delivery zones. Future cities coming soon to our delivery radius include as far as Corvallis, Silverton, Dallas and Woodburn. When you implement your zip code on our website, it will notify you whether you are within our delivery zones. If you are not at within our delivery zones, we recommend using one of our drop-off locations or in-store pick up.

Do the meals require preparation?

We prepare and fully cook our meals to perfection in our state-of-the-art licensed facility, located in Keizer, Oregon. Each meal is then quickly cooled, sealed with a lid and delivered in insulated bags designed to keep meals cool for up to 4 hours. You heat and eat using a microwave or you can just eat it cold if desired.

Are the containers microwave safe and machine washable?

Absolutely! Containers are certified to be microwave safe and we also recommend machine washing them to use for any leftovers or food items you’d like to store in the fridge.

Subscription & Sign-Up Based

How do I sign up?

Make orders by selecting your meal items and proceed to checkout. Access your account to plan your upcoming deliveries, and manage your subscription if applicable. If you are on subscription, once your initial order is placed, all future orders will process to your credit card weekly. Skip or pause by logging in before the weekly deadline.

Do I have to subscribe to weekly meals or can I just make individual orders?

You can make orders without having to subscribe. We offer subscriptions solely for the purpose of making your order experience that much easier every week. The subscription is nonbinding meaning there’s no commitment and subscriptions can be paused, skip a week (with no charge), and canceled at any time hassle-free.

What is the minimum number of meals I must order?

Our minimum meal order quantity is 4 meals, with half delivered on Sunday and half on Wednesday. You can update your plan by logging into your account, clicking on, Change meal plan, located under Welcome on the upper left of your Account page. If you are on a weekly subscription service please remember to skip, pause or cancel if you don’t want to receive meals weekly. If you have any trouble, contact the Customer Experience Team at support@allinmeals.com.

Is there a minimum subscription period for All In Meals?

There is no minimum subscription period. You may skip, pause, or cancel your subscription before our order cutoff time of Thursday, 11:59pm. You can even extend your setting for an extended period of time via your Account page. Any questions, reach out to support@allinmeals.com.

I just signed up as a user, what happens now?

Just log into the site, select your new meal plan and continue to check out. Please double-check that all your information is still accurate. If you’re having any difficulty, contact support@allinmeals.com.

Does my credit card get charged if I skip a week?

Your credit card will NOT be charged if you skip, pause or cancel before your renewal date. To view your subscription renewal day, just login and view “My Subscription.” To skip a week, please log into your account to change your subscription settings. Choose to “skip a week.”

Will my subscription renew automatically?

Yes, your weekly meals continue to send if you don’t skip, pause, or cancel. Changes to your order must be made before your renewal day for the following week’s delivery. If you forget, contact support@allinmeals.com. We try to be as flexible as possible with late cancellations and order changes, but by Sunday and Wednesday, bags are packed and on the truck, so you’ll be responsible for paying for any charges relating to an order processed after this time.

Can I buy AIM as a gift?

Yes! Select the plan you’d like to give and modify the shipping address to the person you wish to send to. If you have problems setting it up, contact support@allinmeals.com or call us at (971) 915-3338, and we’ll help out.

I can't login to my account

Please contact support@allinmeals.com and we will do our best to help you access your Account.

How can I cancel my subscription?

To cancel your account simply sign into your account and on the left-hand side, click Billing, then Manage Subscription, then Cancel Subscription. You will receive an email that your account has been canceled. Canceling an account does not cancel an order that is in process.

Can I reactivate my account?

Absolutely! Just log into the site, select your new meal plan and continue to check out. Please double-check that all your information is still accurate. If you’re having any difficulty, contact support@allinmeals.com

Delivery & Pickup Based

Why did I only get half of my meals?

We believe in optimal freshness and quality and therefore have designed a process for those who create Weekly Meal Plans to deliver half of your meal order on Tuesday and the other half made fresh and delivered on Friday, that way you never have to eat a meal that’s more than a few days old. If you would like to receive all of your meals on your order on a single day one week and you are on subscription, just pause that week’s subscription and create an A La Carte order for a one-time order.

What do I get in my delivery?

All In Meals generally feature three parts; a protein, vegetable, and a carb plus a sauce. Meals are delivered in individual fresh containers to lock in nutrition and freshness. This is delivered in an insulated bag with ice packs to ensure your food stays cold and fresh.

Can I pick my delivery day?

Yes, for those making non-subscription orders you can choose to have meals delivered or picked up on either Tuesday or Friday each week.

How do you keep my meals fresh?

Our meals are prepared in an ODA Food Processing certified and inspected facility, and our products are delivered the same day they are prepared. We prepare and deliver half of your order on Tuesday and the other half on Friday to ensure each meal is optimally fresh. Meals are delivered twice a week with reusable ice packs and a specially designed insulated bag that keeps the cold in. If you receive a meal from All In Meals that is not cold and fresh to your satisfaction, please send us a photo and your order number to support@allinmeals.com.

When will my meals arrive?

Orders will arrive on Tuesday and Friday between 4pm and 9pm. You will receive a text whenever your order is in route and notified when your package has been dropped off as well.

Receiving your package

A La Carte orders are delivered in a paper bag and need to be placed in refrigerator as soon as possible so we highly recommend you have someone home to receive the meals and get them into the fridge as soon as possible.

Those with weekly meal plans will receive their meals in cooler bags with icepacks. Please remember to place your cooler bags and icepacks from your previous delivery day by your door to be picked up by our team member. Even if delivery is delivered while you aren’t home, the ice packs should keep the food cool.

If you receive your bag and something looks off, contact support@allinmeals.com immediately upon receiving your bag.

What should I do if my delivery is late?

Most of the time, your package will arrive as planned but sometimes a delivery van doesn`t make it on time, If your package is late, please check your email for any communication from us regarding an issue. If we haven’t already emailed you, contact us at support@allinmeals.com or (503) 563-0880.

Where do you deliver to?

We deliver to Salem and Keizer Oregon. We will soon be delivering to the cities of Silverton, Corvallis, Dallas, and Woodburn.  We`re always trying to increase our delivery radius so if you have any questions please email us at support@allinmeals.com.

When do I pick up my meals if I select in-store pickup or a pickup location?

For in-store pick up and pick up locations, the hours are Tuesday and Friday from 4pm to 9pm. Be sure to look out for a text letting you know your meals are ready to be picked up.

Shipping address disclaimer

You will receive an email confirming your order once it is placed. Please double-check your order to ensure the delivery address is correct. We do our best to get your package there as scheduled, but sometimes the delivery driver experiences delays. We track all of our shipments and try to notify you if we anticipate any type of delay.

How to contact us

How do I contact Customer Experience?

It’s easy. You can email us as at support@allinmeals.com or call us at (503) 563-0880 between 9am – 5pm, Monday – Sunday. You can also chat live with us during business hours by accessing the chat feature on the website. We always respond to every email and voicemail so please be patient, we’ll be in touch.

Who should I email with a press inquiry?

Please send any requests to hamilton@allinmeals.com.

Hey, I'd love to work with you. Who should I contact if I have ingredients I want to supply?

Please email us at support@allinmeals.com.

About Us

What is All In Meals?

All In Meals or AIM, is a bi-weekly meal service that provides healthy, fresh, delicious meals you can prepare in 3 minutes (or less). Twice a week, we deliver an insulated bag to your door that contains meals sealed inside food-safe containers made from BPA-free, plasticizer and phthalate-free plastic. You can microwave your meals by removing the lids first.

Where are you located?

Our kitchen is based in Keizer, OR – right in the heart of the Willamette Valley region.

How do I ask questions about the All In Meals privacy policy?

If you have questions about our Privacy Policy please contact support@allinmeals.com and make the subject line “Privacy Concerns.” Or call tel: (503) 563-0880.