Faqs

Meals, Ingredients, and Preparation Questions

Subscription, Sign-Up, Delivery, and Pickup Questions

Contact and About Us

MEALS BASED

Can I choose or customize my meals?

Yes. Each week Our Menu features a variety of options to choose from along with our certain base meals that are served every week. To make new selections, remember to login to your account before it’s next renewal to make changes. Otherwise you’ll receive the same meals as your previous order.

How many servings is one meal?

Our meals are single servings designed to serve one person. Click on any meal for a full nutritional breakdown including the ingredients and a description. Snacks supply multiple servings per container.

I didn’t receive the meals I wanted!

If you received something different from your order confirmation email, please contact our Customer Experience Team at support@allinmeals.com and we’ll help sort it out.

Can I return my meals if I don’t like them?

Our food is exceptionally fresh so we can’t accept returns or issue refunds for personal taste preferences. We want your experience to be as efficient, simple, and delicious as possible so if something is just not right with your order, please contact us at support@allinmeals.com and we’ll help you out.

How long do my meals stay fresh?

Meals expire 7 days after delivery. We recommend enjoying your meals within the first few days of delivery, but you can always store them in the freezer if you’d like to store them for a later date. If you do freeze meals, when you’re ready to eat, transfer the meals to a refrigerator to thaw and follow the heating instruction provided.

Can I freeze the meals?

Yes, however, our meals are designed to be eaten fresh, but you can freeze them if you can’t eat them after 7 days from the delivery date. When you are ready to enjoy, simply thaw fully and follow the heating instructions provided.

How do I heat my meals?

Heat your meals by simply removing the sleeve and plastic lid before placing in the microwave. We have suggested microwave timing instructions located on your meal pack.

INGREDIENTS BASED

What about allergens?

Some of our meals may contain any of the 8 major food allergens: eggs, milk, fish, peanuts, shellfish, soy, tree nuts, and wheat. Click on any meal or check the meal wrap to view a full ingredient list and allergen statements.

 We take all precautions to limit cross-contamination, but our meals are manufactured in a facility that uses egg, tree nuts, milk, fish, shellfish, soy, and wheat.

Are your ingredients organic?

Many are organic, as well as local and sustainable.

Where do you source your ingredients?

We source from our wholesaler, Sysco Foods, who collaborates with many of the independent farmers and food companies in the area, many of which are local to our kitchen in the Willamette Valley and Portland Metro areas.

Do you offer meals for specific dietary needs?

Please look closely at each meal to determine if it fits your dietary needs. Our meals are made with high-quality real ingredients, but we are still in the process of offering specific diet plans if a customer would desire. If you have health concerns, please consult a health professional to see if our meals would be a good fit. Details for all meals can be found on Our Menu.

PREPARATION & PACKAGING BASED

Where do you serve meals to?

Currently, we serve meals to the Salem/Keizer community but are steadily increasing our delivery zones. Future cities coming soon to our delivery radius include as far as Corvallis, Silverton, Dallas and Woodburn. When you implement your zip code on our website, it will notify you whether you are within our delivery zones. If you are not at within our delivery zones, we recommend using one of our drop-off locations or in-store pick up.

Do the meals require preparation?

We prepare and fully cook our meals to perfection in our state-of-the-art licensed facility, located in Keizer, Oregon. Each meal is then quickly cooled, sealed with a lid and delivered in insulated bags designed to keep meals cool for up to 4 hours. You heat and eat using a microwave or you can just eat it cold if desired.

Are the containers microwave safe and machine washable?

Absolutely! Containers are certified to be microwave safe and we also recommend machine washing them to use for any leftovers or food items you’d like to store in the fridge.

SUBSCRIPTION & SIGN-UP BASED

How do I change my meals on my subscription?

Please change this section of the FAQs page asap to this instead: To change your meals on your subscription please follow these steps:

Login to your profile and select “Manage my subscriptions”. From there, select “Change Meals”.
Click any meal currently in your subscription. You’ll see a blue box in the top-left corner showing the selected quantity.
Use the ( – ) button to reduce the quantity. Set it to 0 if you want to remove the meal completely. Then press “Confirm Meal Selection” to save changes.
Now select other meals you’d like to add. Adjust their quantities and press “Confirm Meal Selection” for each one.
When you’re done, press the “CHANGE MEALS” button at the bottom of the screen. Your subscription will now update with your new selections.
Your updated order will process at your next renewal. Changes made after the renewal will apply to the following week.

How do I sign up?

Make orders by selecting your meal items and proceed to checkout. Access your account to plan your upcoming deliveries, and manage your subscription if applicable. If you are on subscription, once your initial order is placed, all future orders will process to your credit card weekly. Skip or pause by logging in before the weekly deadline.

Do I have to subscribe to weekly meals or can I just make individual orders?

You can make orders without having to subscribe. We offer subscriptions solely for the purpose of making your order experience that much easier every week. The subscription is nonbinding meaning there’s no commitment and subscriptions can be paused, skip a week (with no charge), and canceled at any time hassle-free.

What is the minimum number of meals I must order?

Our minimum meal order quantity is 4 meals, with half delivered on Sunday and half on Wednesday. You can update your plan by logging into your account, clicking on, Change meal plan, located under Welcome on the upper left of your Account page. If you are on a weekly subscription service please remember to skip, pause or cancel if you don’t want to receive meals weekly. If you have any trouble, contact the Customer Experience Team at support@allinmeals.com.

Is there a minimum subscription period for All In Meals?

There is no minimum subscription period. You may skip, pause, or cancel your subscription before our order cutoff time of Thursday, 11:59pm. You can even extend your setting for an extended period of time via your Account page. Any questions, reach out to support@allinmeals.com.

I just signed up as a user, what happens now?

Just log into the site, select your new meal plan and continue to check out. Please double-check that all your information is still accurate. If you’re having any difficulty, contact support@allinmeals.com.

Does my credit card get charged if I skip a week?

Your credit card will NOT be charged if you skip, pause or cancel before your renewal date. To view your subscription renewal day, just login and view “My Subscription.” To skip a week, please log into your account to change your subscription settings. Choose to “skip a week.”

Will my subscription renew automatically?

Yes, your weekly meals continue to send if you don’t skip, pause, or cancel. Changes to your order must be made before your renewal day for the following week’s delivery. If you forget, contact support@allinmeals.com. We try to be as flexible as possible with late cancellations and order changes, but once bags are packed onto the delivery vans, you’ll be responsible for paying for any charges relating to an order processed after this time.

Can I buy AIM as a gift?

Yes! Select the plan you’d like to give and modify the shipping address to the person you wish to send to. If you have problems setting it up, contact support@allinmeals.com or call us at (971) 720-0266, and we’ll help out.

How can I cancel my subscription?

To cancel your subscription sign into your account and got to My Account, click Subscription, View Subscription, and press Cancel. You will receive an email that your account has been canceled. NOTE: Canceling a subscription does not cancel an order that is in process.

Will my subscription repeat the same order if I don't make any changes?

Yes, if you do not make any changes your subscription will renew every 7 days for the next week’s delivery day until it is paused or cancelled.

NOTE: Canceling a subscription does not cancel an order that is in process.

Can I reactivate my account?

Absolutely! Just log into the site, select your new meal plan and continue to check out. Please double-check that all your information is still accurate. If you’re having any difficulty, contact support@allinmeals.com

DELIVERY & PICKUP BASED

What do I get in my delivery?

All In Meals generally feature three parts; protein, a vegetable, and carb plus a sauce. Meals are delivered in individual fresh containers to lock in nutrition and freshness.

*Note: Orders are delivered all day from 9am to 9pm. On the morning of your scheduled delivery day, you will receive a text and email notification letting you know the approximate time window of your delivery, as well as updates regarding the status of your order throughout the day. If you will not be home until after your scheduled time window, we strongly recommend putting out a cooler for your order to be placed in the morning of your scheduled delivery. If you do not have a cooler, you can purchase a thermal bag for a one-time fee of $15.00 by contacting us at support@allinmeals.com. You can also opt to have your order picked up at any of our most convenient Pick Up locations on the Checkout page.

Can I pick my delivery day?

Yes, you may choose your delivery days. Your available delivery days are based upon your delivery zip code. At the Checkout page, you will automatically be shown what available delivery days you can pick from after you’ve entered your delivery address. If your zip code is not currently delivered to, then you can opt to have your order picked up at any of our most convenient Pick Up locations on the Checkout page.

Can I pick up my delivery?

Yes, you can choose to have your order picked up at any of our available pick-up locations. At the Checkout page select ‘PICK UP’ and choose which location and date you would like to pick your order up at. Be sure to take note of when orders will be available for pick-up for each location.

How do you keep my meals fresh?

Our meals are prepared in an ODA Food Processing certified and inspected facility and brought down to a safe 41 degrees Fahrenheit before delivery. We deliver orders in refrigerated vans that keep your meals at or below 41 degrees Fahrenheit. Meals are delivered within 24 of being prepared for optimal freshness.

When will my meals arrive?

Orders are delivered all day from 9am to 9pm. On the morning of your scheduled delivery day, you will receive a text and email notification letting you know the approximate time window of your delivery, as well as updates regarding the status of your order throughout the day. If you will not be home until after your scheduled time window, we strongly recommend putting out a cooler for your order to be placed in the morning of your scheduled delivery. If you do not have a cooler, you can purchase a thermal bag for a one-time fee of $15.00 by contacting us at support@allinmeals.com. You can also opt to have your order picked up at any of our most convenient Pick Up locations on the Checkout page.

Receiving your package

All orders are delivered in a paper bag and need to be placed in the refrigerator as soon as possible. Orders are delivered all day from 9am to 9pm. On the morning of your scheduled delivery day, you will receive a text and email notification letting you know the approximate time window of your delivery, as well as updates regarding the status of your order throughout the day. If you will not be home until after your scheduled time window, we strongly recommend putting out a cooler for your order to be placed in the morning of your scheduled delivery. If you do not have a cooler, you can purchase a thermal bag for a one-time fee of $15.00 by contacting us at support@allinmeals.com. You can also opt to have your order picked up at any of our most convenient Pick Up locations on the Checkout page.

Where do you deliver to?

We deliver all over the Western side of Oregon from Eugene to Portland and everything in between. To check if we deliver to your zip code, check HERE. If your zip code is not currently delivered to, then you can opt to have your order picked up at any of our most convenient Pick Up locations upon the Checkout page.

When do I pick up my meals if I select in-store pickup or a pickup location?

For in-store pick-up and pick-up locations, orders are available no later than 4PM on Tuesdays and Fridays. Once pick-up orders are available, you can pick them up anytime thereafter during the specific location’s normal business hours.

Shipping address disclaimer

You will receive an email confirming your order once it is placed. Please double-check your order to ensure the delivery address is correct. We do our best to get your package there as scheduled, but sometimes the delivery driver experiences delays. We track all of our shipments and try to notify you if we anticipate any type of delay.

HOW TO CONTACT US

How do I contact Customer Experience?

It’s easy. You can email us as at support@allinmeals.com or call us at (971) 720 – 0266 between 9am – 5pm, Monday – Sunday. You can also chat live with us during business hours by accessing the chat feature on the website. We always respond to every email and voicemail so please be patient, we’ll be in touch.

Who should I email with a press inquiry?

Please send any requests to hamilton@allinmeals.com.

Hey, I'd love to work with you. Who should I contact if I have ingredients I want to supply?

Please email us at support@allinmeals.com.

ABOUT US

What is All In Meals?

All In Meals or AIM, is a bi-weekly meal service that provides healthy, fresh, delicious meals you can prepare in 3 minutes (or less). Twice a week, we deliver an insulated bag to your door that contains meals sealed inside food-safe containers made from BPA-free, plasticizer and phthalate-free plastic. You can microwave your meals by removing the lids first.

How do I ask questions about the All In Meals privacy policy?

If you have questions about our Privacy Policy please contact support@allinmeals.com and make the subject line “Privacy Concerns.” Or call tel: (971) 720 – 0266.

FAQS